IT Problems Cost More Than You Think
For a small business without dedicated IT support, technology problems are a constant background drain. A laptop that won't connect to the printer. Software that won't update. A new starter who can't get access to the systems they need. An email that stops working on a Friday afternoon.
These issues might seem minor individually. But added up across a year — the time spent troubleshooting, the productivity lost while waiting for things to get fixed, the stress of not knowing who to call — they represent a significant hidden cost for most small businesses.
Having a reliable IT support partner changes that equation completely. Problems get resolved quickly by someone who knows your setup. New starters are onboarded smoothly. Software stays up to date. And you have a single point of contact for anything technology-related — rather than Googling it yourself at 9pm.
Common IT Frustrations We Solve
🐌 Slow devices slowing everyone down
Performance issues that have just been tolerated for months, properly diagnosed and resolved.
📧 Email and productivity suite problems
Microsoft 365 or Google Workspace setup, configuration, and ongoing issues sorted quickly.
👤 New starter IT setup taking days
Devices configured, accounts created, and access granted before day one — not a week after.
🔑 Password and access chaos
Proper access management so everyone has what they need and nothing more.
☁️ No clear backup or cloud strategy
Straightforward backup and cloud storage setup that protects your data without complexity.
📞 No one to call when things break
A single, responsive point of contact who knows your setup and can help quickly.
What We Cover
🖥️ Remote Helpdesk Support
Fast, responsive support for day-to-day IT issues via email, phone, or remote desktop — resolving most problems without needing anyone on site.
💻 Device Setup & Configuration
New laptops, desktops, phones, and tablets set up correctly from the start — with the right software, accounts, security settings, and access in place.
📧 Email & Productivity Suites
Microsoft 365 and Google Workspace setup, migration, user management, and ongoing support — including shared drives, calendars, and collaboration tools.
🔐 User Account Management
Creating and removing user accounts, managing permissions, and ensuring leavers are offboarded securely — so your business data stays protected.
💾 Backup & Cloud Storage
Setting up and monitoring automated backups for your critical business data, with cloud storage configured so your team can work from anywhere reliably.
🔒 Software Licensing
Tracking and managing your software licences so you're not overpaying for unused seats or at risk from compliance issues.
🌐 Network & Router Support
Wi-Fi configuration, router setup, guest network creation, and network troubleshooting — keeping your business connected reliably.
🛡️ Basic Security Hardening
Ensuring your devices, accounts, and network have the fundamental security controls in place — working alongside our dedicated cybersecurity service for more complex requirements.
Technology We Work With
We work with the tools your business already uses — we don't insist on replacing everything with a preferred stack.
How It Works
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Free IT Review
We start with a free call to understand your business, your current technology setup, and your main pain points. No obligation — just an honest conversation about what you have, what's causing problems, and what good IT support would look like for a business of your size.
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IT Audit
For businesses that proceed to a retainer, we carry out an IT audit — documenting your devices, software, accounts, licences, and current security posture. This gives us a clear picture of your setup so we can support you effectively from day one.
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Onboarding & Quick Wins
We address any immediate issues identified during the audit and get your support processes set up — how to reach us, response time expectations, and what's covered under your retainer.
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Ongoing Support
From this point, we're your IT support team. Issues get logged and resolved, new starters get set up, and you have a single point of contact for anything technology-related. We also proactively flag anything we spot that needs attention — rather than waiting for things to break.
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Monthly Check-In
A brief monthly call or report covering what's been resolved, anything coming up that needs attention, and any recommendations to improve your IT setup. No surprises, no hidden work.
Pricing
We offer both one-off support for specific projects and monthly retainers for businesses that want an ongoing IT partner. All retainers are quoted based on the number of users and the level of support required.
One-Off Support
Specific project or issue
- Device setup or migration
- Software configuration
- Network setup
- Email platform migration
- Fixed scope, fixed price
Essential Retainer
For businesses up to 5 users
- Remote helpdesk support
- 4hr response time
- User account management
- Software updates monitoring
- Monthly check-in
- New starter / leaver process
Business Retainer
For businesses up to 15 users
- Everything in Essential
- 2hr response time
- Backup monitoring
- Licence management
- Priority support line
- Quarterly IT review
Ad-Hoc Support
Pay-as-you-go support
- No monthly commitment
- Billed in 30-min increments
- Remote support only
- Best efforts response time
💡 Not sure whether a retainer makes sense for your business? Start with a one-off project or the ad-hoc rate, and we'll give you an honest assessment of whether a retainer would save you money based on your actual usage.
Who This Service Is For
Managed IT support is most valuable for small businesses that don't have — and don't need — a full-time IT person, but are spending more time than they should dealing with technology problems. This fits most businesses in the 1–20 employee range, particularly:
- Growing businesses where technology needs are increasing faster than the team's ability to manage them informally
- Businesses that have recently moved to remote or hybrid working and need reliable cloud-based systems and support
- Businesses onboarding new staff regularly who need a smooth, consistent IT setup process
- Professional services firms where downtime directly costs billable hours
- Any business owner who has spent an evening troubleshooting something that should have taken ten minutes
🔗 IT support and cybersecurity work best together. Many of our managed IT clients also benefit from our Cybersecurity & Compliance service — combining day-to-day IT support with a stronger security posture. Ask us about combined packages.
Stop letting IT problems eat your time
Book a free IT review. We'll take a look at your current setup, identify what's causing you the most pain, and tell you honestly what a support retainer would cost and whether it would be worth it for your business.